Privacy Policy

ItalParcel di Samuel Borghesi
VAT (P.IVA): IT 02818050227
Email: contact@italparcel.com
WhatsApp: +39 329 313 0206 (no calls)
Country of establishment: Italy

No Data Protection Officer (DPO) is appointed: the controller is available at the address above for any privacy-related request.

• Performance of the Service / pre-contract: receiving, processing and forwarding your parcels, replying to your inquiries, issuing quotes — Art. 6(1)(b) GDPR.
• Legal and tax obligations: invoicing, accounting, customs declarations, anti-money-laundering and anti-counterfeiting checks — Art. 6(1)(c) GDPR.
• Legitimate interest: defending our rights in chargeback disputes, fraud prevention, security and IT integrity, cooperation with carriers/brokers and authorities where required — Art. 6(1)(f) GDPR.
• Consent: only where strictly required (e.g. non-essential cookies or marketing, if introduced) — Art. 6(1)(a) GDPR. Currently we do not use such cookies.

Providing personal data is voluntary, but refusal to provide the data marked as required prevents us from delivering the Service you requested.

We share personal data only with parties that need it to provide the Service or that are imposed by law:

• Carriers and shipping brokers (e.g. Envia Seguro and others used for the specific shipment).
• Pickup-point and locker operators (e.g. InPost, Amazon Hub, Poste Locker).
• Customs and other public authorities, where legally required.
• Payment providers and banks (for SEPA, card payments, Apple Pay, Google Pay, Revolut Pay).
• Technology providers acting as processors: hosting (Vercel), transactional email (Resend), and analytics where applicable.
• Professional advisors (accountants, lawyers) bound by confidentiality.

Recipients acting as processors on our behalf are bound by a data-processing agreement under Art. 28 GDPR.

Most processing takes place in the European Economic Area. Transfers outside the EEA may occur when shipping to destinations outside the EU (necessary for performance of the contract — Art. 49(1)(b) GDPR) or when our processors use sub-processors located outside the EEA. In such cases we rely on adequacy decisions or Standard Contractual Clauses adopted by the European Commission.

• Inquiry-only data (form submissions that do not lead to a Service activation): up to 12 months from the last contact, then deleted.
• Operational/service data: for the duration of the contractual relationship.
• Accounting / invoicing data: 10 years as required by Italian tax law (Art. 2220 Italian Civil Code).
• Acceptance records(timestamp, IP, user-agent) for T&C acceptance: for the limitation period applicable to contract claims (up to 10 years), to support our defence against chargebacks and disputes.
• Security logs: typically 12 months unless longer retention is justified by an incident investigation.

Subject to the conditions set out in the GDPR, you have the right to:

• Access the personal data we hold about you (Art. 15).
• Request rectification of inaccurate data (Art. 16).
• Request erasure where the legal conditions are met (Art. 17).
• Request restriction of processing (Art. 18).
• Receive your data in a portable format (Art. 20).
• Object to processing based on our legitimate interest (Art. 21).
• Withdraw any consent at any time, without affecting the lawfulness of prior processing.

To exercise these rights, email contact@italparcel.com. You also have the right to lodge a complaint with the Italian data-protection authority (Garante per la protezione dei dati personali, garanteprivacy.it) or with the supervisory authority of your habitual residence.

The site uses only technical cookies strictly necessary for its functioning. No profiling or third-party advertising cookies are used. If we add analytics or marketing cookies in the future, we will display a cookie banner asking for your consent before any non-essential cookie is set.

We may update this Privacy Policy from time to time. The latest version is always available on this page, with the “Last update” date at the top. Material changes will be communicated by email or via the website with reasonable advance notice.

Questions? Email contact@italparcel.com or message us on WhatsApp.